Return policy

At igetalibar, customer satisfaction is important to us. Due to the hygienic and consumable nature of vape products, certain restrictions apply to returns and refunds. Please review the following policy before making a purchase.

Returns & Refund Eligibility

To be eligible for a return or refund, the following conditions must be met:

  • The item must be unused, unopened, and remain in its original sealed packaging.
  • The return request must be submitted within 7 days of delivery.
  • Proof of purchase, including your order number or confirmation email, must be provided.
  • Once approved, return instructions will be provided by our support team.

Items Not Eligible for Return or Refund

For health, safety, and product integrity reasons, we cannot accept returns or provide refunds for:

  • Opened, used, activated, or partially consumed products.
  • Products with broken seals or damaged original packaging.
  • Change-of-mind purchases.
  • Flavour, colour, or personal preference dissatisfaction after shipment.
  • Orders affected by incorrect or incomplete delivery information provided by the customer.
  • Unclaimed, refused, or abandoned deliveries.

Damaged or Faulty Products

We take product quality seriously. If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

To assist with your claim, please provide:

  • Clear photos of the product and packaging.
  • Photos of the shipping label.
  • A short video demonstrating the issue (where applicable).

Once reviewed and approved, we will arrange either:

  • A replacement product; or
  • A refund to the original payment method.

Delivery Issues

If your order experiences delivery-related issues beyond your control, please contact our support team as soon as possible.

After verification, we may offer an appropriate resolution, including a replacement shipment or alternative fulfilment arrangement where available.

Refund Processing

Once a refund has been approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing typically takes 3–5 business days.
  • Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

Shipping charges are generally non-refundable unless:

  • An incorrect item was supplied; or
  • A verified faulty or damaged product claim has been approved.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Where required by law, customers are entitled to remedies for products that are faulty, not as described, or fail to meet applicable consumer guarantees.

Need Assistance?

Our support team aims to respond to all refund and product-related enquiries within 1–2 business days.

  • Email: vapegoau@gmail.com
  • WhatsApp: +852 4462 6727

We are always happy to assist.